Healthcare Parachute provides expert, compassionate patient advocacy to individuals and families navigating overwhelming medical systems. We intervene before care becomes confusing, fragmented, or unsafe—ensuring your voice is heard and your care stays patient-first.
Who We Serve
We support patients and families who are:
Facing a serious or complex medical diagnosis
Living with chronic or poorly managed pain
Hospitalized or transitioning between care settings
Overwhelmed by medical decisions or conflicting opinions
Experiencing insurance denials or step-therapy barriers
Seeking a trusted expert to guide, coordinate, and advocate
You don’t need to figure this out alone.
We step in when the system falls short.
Shiella Dowlatshahi Radel, MSc, BCPA
Healthcare Parachute was founded by a nationally recognized Board-Certified Patient Advocate with MSc-Pain Research, Education, and Public Policy–Tufts School of Medicine. Shiella brings both professional expertise and lived experience to every case, advocating fiercely, ethically, and compassionately for patients and families when it matters most.
"Shiella's insights empowered my family during a tough time!"
Michael
"An invaluable resource for understanding medical complexities!"
Samantha
"Her storytelling connects deeply with those facing illness!"
Carlos
"Practical advice delivered with compassion and clarity!"
Nina
Our Approach
Active Advocacy. Strategic Navigation. Calm Guidance.
Healthcare Parachute is not a call center or referral list.
We provide hands-on, personalized advocacy—working alongside medical teams, insurance providers, and families to protect patient safety, dignity, and outcomes.
We help you:
-
Understand medical options and risks
-
Coordinate among specialists and hospitals
-
Escalate concerns when care is delayed or dismissed
-
Prepare for critical appointments and decisions
-
Navigate insurance appeals and coverage barriers
Why Healthcare Parachute
